Here at The Sell block,
we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door.
Customers who have purchased from The Sell Block should note that all returns/exchange enquiries must be received by The Sell Block within 30 days of you receiving your goods at your nominated delivery address.
A Customer Support representative will be in contact with you within 1 - 2 business days after receiving your enquiry.
Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
We will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer. it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.
Change Of Mind
The Sell block does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to The Sell block in exactly the same condition it was received by the customer.
You must contact The Sell block to discuss any exchange within 30 days of receiving your item. The Sell block reserves the right to refuse any return of a product due to change of mind.
All refunds are at the discretion of The Sell Block. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.